FAQ's for Super App
On the dashboard of the MufinPay SuperApp, you will be able to check the wallet balance which can be used for all the services provided in the App.
A) What is a Digital Ledger?
A digital Ledger is a virtual account that is assigned to every user of MufinPay SuperApp.
This Virtual Account details consists of Unique Account number and IFSC for every user of the App. The Virtual Account is linked to user’s wallet within the App.
B) How can I transfer funds using the Digital Ledger?
You can transfer funds via internet banking or UPI.
A) Why am I not able to recharge?
Recharge failure could be due to an issue at the Operator’s end. We request you to retry after some time. In case your number is ported, then select the correct operator.
B) I have made recharge to a wrong number?
In this case the recharge request has been successfully processed by the Operator and we do not have any control once the request is processed. We request you to contact the Operator for the same. To avoid these instances we request you to cross check the details before completing any transaction.
C) Why am I not able to pay the Bill?
1. Please check, if the details entered are correct
2. Payment failure could be due to an issue at the operator’s end. Please retry after some time.
A) How can I recharge Fastag using MufinPay SuperApp?
FASTag is an electronic toll collection system in India. You can recharge your Fastag account through our app by entering your vehicle number and completing the recharge process.
B) Failed Transaction’s TAT and Harmonization?
A ‘failed transaction’ is one that hasn’t been successfully completed due to reasons not related to the customer, such as network issues, funds unavailability, or session timeouts. For specific processing time information,
please visit: https://mufinpay.com/grievance-redressal-policy/
A) How Can I Add Money to Wallet ?
1. Click on add money and enter the amount that you wish to add
2. Select from the payment option ( Credit Card/ Debit Card/ Net Banking/UPI) through which you want to transfer money to MufinPay Wallet.
3. Enter your bank details or card details or UPI ID to proceed with the transaction.
4. Click on the ‘Pay Now’ button to complete the transaction.
B) Failed Transaction’s TAT and Harmonization?
A ‘failed transaction’ has not been successfully completed due to reasons not related to the customer, such as network issues, funds unavailability, or session timeouts. For specific processing time information,
please visit: https://mufinpay.com/grievance-redressal-policy/
What is P2P transfer?
P2P transfer means Peer to Peer transfer, You can use this option to transfer funds to MufinPay App users by selecting their contact details or entering the mobile number registered on MufinPay SuperAp.